Effective Date: September 1st 2025
Welcome to our business – Nicky Brettell Reflexology and Jikiden Reiki.
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way, in accordance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.
1. Who We Are
Nicky Brettell Reflexology and Jikiden Reiki
Docking, Norfolk.
nicolabrettell@gmail.com
07715 933730
Nicky Brettell
2. What Information We Collect
We collect the following types of personal data:
- Contact Details: Name, email address, phone number
- Appointment Details: Date, time, service requested
- Health Information: Relevant medical history or current health conditions (only when necessary and with explicit consent)
- Website Usage Data: IP address, browser type, and cookies (see Section 7)
3. How We Collect Your Data
We collect personal data when you:
- Book an appointment online, via email, phone, or in person
- Fill out client intake or consent forms
- Visit our website
- Communicate with us for support or inquiries
4. Why We Collect Your Data
We use your data to:
- Provide holistic treatments safely and effectively
- Contact you about appointments and service updates
- Maintain client records in line with professional and legal obligations
- Improve our website and services
- Comply with legal and insurance requirements
5. Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent – for collecting and storing health information
- Contract – to provide you with booked treatments
- Legal Obligation – to comply with health and safety, insurance, or tax requirements
- Legitimate Interest – to manage our business effectively
6. How Long We Keep Your Data
We retain your personal data for:
- Client records – typically up to 7 years after your last appointment (in line with insurance/legal guidelines)
- Marketing – until you withdraw consent
- Website cookies – as detailed in our cookie policy
After this period, your data will be securely deleted.
7. Cookies and Website Data
We may use cookies and similar technologies to enhance your experience on our website. These may collect anonymized data such as your IP address, browser type, and pages visited. You can control or disable cookies through your browser settings.
8. Sharing Your Information
We do not share your personal data with third parties except:
- Where required by law or insurance regulations
- With your explicit consent
9. Your Rights Under GDPR
You have the right to:
- Access your data
- Correct inaccurate data
- Request data deletion (where legally possible)
- Withdraw consent at any time
- Restrict or object to processing
- Lodge a complaint with the ICO (UK) or your local supervisory authority
To exercise your rights, contact us at: nicolabrettell@gmail.com
10. How We Protect Your Data
We use appropriate technical and organisational measures, including secure and anonymised recordkeeping, to protect your personal data against loss, misuse, or unauthorised access.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted above.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Nicky Brettell
nicolabrettell@gmail.com
07715933730